HOW DO I CREATE AN ACCOUNT?
- Go to the SIGN IN / REGISTER page and click "Create an Account".
- Complete all the required fields (indicated by an asterisk *)
- Click Submit!
I FORGOT MY PASSWORD – WHAT SHOULD I DO?
Go to Log in and click the "Forgot It" link. You will receive an email explaining how to set a new password. Please ensure your email address is entered exactly as when you first registered it (as our system is very case sensitive). For your protection, the link expires three hours after the email was sent.
I NEED TO CHANGE MY ADDRESS OR OTHER DETAILS. WHAT SHOULD I DO?
Please let us know immediately via our Contact Us page or sending a message via Live Chat (red and white bubble at the bottom right corner of your screen). Depending how long it's been from the time you placed your order we might not be able to switch your address.
HOW DO I SUBSCRIBE TO THE EVOCKE NEWSLETTER?
Our email newsletter signup can be found in the footer of any page on the site. Click on the footer to open it and then enter your email address in the form field under Sign Up. Our newsletter will keep you up to date with the latest arrivals, exclusive promotions, and limited offers.
HOW DO I UNSUBSCRIBE FROM THE EVOCKE NEWSLETTER?
Please use the link at the bottom of any promotional email from EVOCKE. Please note, it may take up to 10 days for the system to reflect this change.
WHEN WILL MY ORDER SHIP?
For orders placed in the USA, it takes 24-72 hours to get printed and shipped + 5-10 days shipping time. International orders take 15-17 business days of purchase. You can track your order via our Contact Us page.
WHAT IS YOUR RETURN POLICY?
You may return your art for a 100% refund within 30 days from the date found in your packing slip. Return shipping must be at your own expense.
INCHES OR CENTIMETERS?
All our sizes are in inches. Here are our options converted into centimeters.
12 x 16 (Inches) = 30.48 x 40.64 (Centimeters)
18 x 24 (Inches) = 45.72 x 60.96 (Centimeters)
30 x 40 (Inches) = 76.2 x 101.6 (Centimeters)
40 x 60 (Inches) = 101.6 x 152.4 (Centimeters)
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, Amex and Paypal.